The team behind Gympie Garage Doors
You probably think your garage door is just a ‘normal’ garage door. But really, there’s no such thing. Every door is made to suit the size of its opening, with different homes, sheds and commercial buildings calling for different sizes, styles and setups.
Tash and Vicky.
“There’s never a dull moment, there’s always something going on.”
“People come in and say, ‘Oh, mine is just standard,” says Vicky. “Nothing’s standard.”
It’s one of the many things Vicky and Tash have learned since joining Gympie Garage Doors & Cooloola Insulation this year. Neither had been part of the industry since joining the team, now they know the difference between a roller door and a sectional door, how motors work, why garage doors need servicing, and just how much goes on behind the scenes to get a garage door from an order to an installation. With the phone constantly ringing in their office along Crescent Rd, they’re now educating locals about all of this, too.
A typical day involves keeping the rest of the team moving: organising installations, answering customer enquiries, booking jobs, receiving deliveries and helping troubleshoot issues before the installers head out.
Outside of the office, there are four full-time installers, along with a technician who mostly handles quoting and a couple of casual staff members.
“There’s never a dull moment, there’s always something going on,” says Vicky.
Gympie Garage Doors works across residential and commercial projects, including new builds, and also looks after repairs, servicing, motors, insulation and insurance work following events such as storms and hail.
There’s a supply-only side to the business, too, with customers able to order doors to install themselves. Spare parts can also be supplied for those who are happy to tackle their own repairs.
Then there’s maintenance – something many homeowners probably don’t think about until their garage door starts making an unfamiliar noise.
The team recommends having doors serviced every 12 to 18 months, helping to keep them operating properly and, for newer doors and motors, within warranty requirements.
“People don’t think of it,” Tash says. “They think we just install them. It’s like, no, we fix them, we do motors. There’s lots to do.”
